General Terms and Conditions (AGB)

On this page you will find the general terms and conditions of Hotel Louis C. Jacob GmbH.

I. Scope of application
1.1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation purposes, as well as all other services and deliveries provided by the hotel for the customer.
1.2. The subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel, whereby § 540 para. 1 sentence 2 BGB is waived insofar as the customer is not a consumer.
1.3. The customer's terms and conditions shall only apply if this has been expressly agreed in writing in advance.

II. conclusion of contract, contract partners; limitation period
2.1. the contract is concluded when the hotel accepts the customer's application. The hotel is at liberty to confirm the room booking in writing.
2.2. The contracting parties are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
2.3. all claims against the hotel shall generally become statute-barred one year after the commencement of the regular limitation period of § 199 para. 1 BGB (German Civil Code), which is dependent on knowledge. Claims for damages become time-barred after five years, irrespective of knowledge. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

III. services, prices, payment, offsetting
3.1. the hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2. the customer is obliged to pay the hotel's applicable or agreed prices for the room rental and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer.
3.3. The agreed prices include the respective statutory value added tax. If the period between conclusion and fulfillment of the contract exceeds four months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price appropriately. The same applies if the hotel incurs additional costs due to official orders for special protection and hygiene requirements, also for the safety of the guest.
3.4. The prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the length of stay of the guests and the hotel agrees to this.
3.5. Invoices of the hotel without a due date are payable within 10 days of receipt of the invoice without deduction. The hotel is entitled to declare accrued receivables due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 8% or, in the case of legal transactions in which a consumer is involved, 5% above the base interest rate. The hotel reserves the right to prove higher damages.
3.6. The hotel is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates may be agreed in writing in the contract.
3.7. The customer may only set off or reduce a claim by the hotel against an undisputed or legally enforceable claim.

IV. Withdrawal by the customer (i.e. cancelation) / non-utilization of the hotel's services
4.1. Withdrawal by the customer from the contract concluded with the hotel requires the hotel's written consent. If this is not given, the agreed price from the contract must be paid even if the customer does not make use of contractual services. This does not apply in the event of a breach of the hotel's obligation to take into account the rights, legal interests and interests of the customer, if the customer can no longer reasonably be expected to adhere to the contract as a result or is otherwise entitled to a statutory or contractual right of withdrawal.
4.2. If a date for free withdrawal from the contract has been agreed in writing between the hotel and the customer, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date, unless there is a case of withdrawal by the customer in accordance with number 1 sentence 3.
4.3. In the case of rooms not used by the customer, the hotel must offset the income from renting the rooms to other parties and the expenses saved.
4.4. The hotel is free to demand the contractually agreed remuneration and to make a lump-sum deduction for saved expenses. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for accommodation with or without breakfast and 80% for half-board arrangements. The customer is at liberty to prove that the above-mentioned claim did not arise or did not arise in the amount claimed.

V. Cancellation by the hotel
5.1. If the customer's right to cancel the contract free of charge within a certain period has been agreed in writing, the hotel is entitled to cancel the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right to cancel upon enquiry by the hotel.
5.2. If an agreed advance payment or an advance payment demanded in accordance with Clause III No. 6 above is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
5.3. Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if - force majeure or other circumstances for which the hotel is not responsible, e.g. an official order to cancel the contract is issued.The hotel is unable to fulfill the contract; - rooms are booked with misleading or false information regarding material facts, e.g. the identity of the customer or the purpose; - the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardize the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel's sphere of control or organization. There is a breach of Clause I No. 2 above.
5.4. In the event of justified withdrawal by the hotel, the customer shall not be entitled to claim damages.

VI. Provision, handover and return of rooms
6.1. The customer is not entitled to the provision of specific rooms.
6.2. Booked rooms are available to the customer from 3 p.m. on the agreed day of arrival. The customer is not entitled to earlier availability.
6.3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 12.00 noon at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (list price) for the delayed vacating of the room until 6 p.m., and 100% from 6 p.m. onwards. This shall not give rise to any contractual claims on the part of the customer. He is free to prove that the hotel has no or a significantly lower claim to a usage fee.
6.4. The guest is obliged to comply with the house rules applicable in the hotel. The hotel reserves the right to terminate the contract without notice in the event of breaches of the house rules. In the event of termination, the hotel's claim to remuneration shall remain in full. Any expenses saved shall be offset against the claim to remuneration.

VII Liability of the hotel
7.1 The hotel is liable for its obligations under the contract with the due care of a prudent businessman. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, body or health, if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel and damages based on an intentional or negligent breach of typical contractual obligations of the hotel. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Should disruptions or defects in the hotel's services occur, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimize any possible damage.
7.2. The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room rate, up to a maximum of €25,000. Money, securities and valuables up to a maximum value of €100,000 may be stored in the hotel safe. The hotel recommends that guests make use of this option. Liability claims expire if the customer does not notify the hotel immediately after becoming aware of the loss, destruction or damage (§ 703 BGB). The above number 1 sentences 2 to 4 apply accordingly to any further liability of the hotel.
7.3 If the customer is provided with a parking space in the hotel garage or in a hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel shall not be liable for loss of or damage to motor vehicles and/or bicycles parked or maneuvered on the hotel property and their contents, except in cases of intent or gross negligence. The above number 1 sentences 2 to 4 apply accordingly.
7.4. Messages, mail and consignments for guests are handled with care. The hotel will deliver, store and - on request - forward them for a fee. The above number 1 sentences 2 to 4 apply accordingly.

VIII Final provisions
8.1 Amendments or additions to the contract, the acceptance of the application or these Terms and Conditions for Hotel Accommodation should be made in writing. Unilateral amendments or additions by the customer are invalid.
8.2. The place of performance and payment is the registered office of the hotel.
8.3. The exclusive place of jurisdiction - also for disputes concerning cheques and bills of exchange - in commercial transactions is Hamburg. If a contractual partner fulfills the requirements of § 38 para. 2 ZPO and has no general place of jurisdiction in Germany, Hamburg shall be the place of jurisdiction.
8.4 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.
8.5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

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