FAQ
Here we answer all your important questions about your stay at the Louis C. Jacob.
What are the hotel’s contact details?
Address:
Hotel Louis C. Jacob
Elbchaussee 401–403
22609 Hamburg
Telephone: +49 40 82255-0
Fax: +49 40 82255-444
What inclusive services are available at the Hotel Louis C. Jacob?
In addition to WiFi, the room rate also includes use of the wellness and fitness area. You will also find a bathrobe and towelling slippers in your room, as well as a Nespresso machine.
When can I check in or check out?
On the day of arrival, your rooms will be ready for you from 3.00 pm. On the day of departure, your room is available until 12:00. If you would like a late check-out, please speak to our reception staff. Please note that you cannot use the wellness and fitness facilities before check-in or after check-out.
Where can I park?
You can park your car in our underground car park. The charge is €2.50 per hour or €30.00 per car per day. When travelling here, please enter the following address as your destination: Sieberlingstraße 6, 22609 Hamburg.
Are dogs or other pets allowed at Hotel Louis C. Jacob dogs or other pets allowed?
Well-behaved dogs are allowed in the hotel. There is a charge of €20 per night for the dog set-up plus a one-off final cleaning fee of €50. Please understand that your dog does not have access to the restaurant and the entire wellness area. They are welcome guests in all other areas, including the Kleiner Jacob. We ask you to keep dogs on a leash and would like to point out that walking dogs is not permitted in the entire hotel complex, including green areas and parking lots. In the event of any damage caused by the dog, we must hold the owner of the animal liable. Other pets are not permitted. Assistance animals are permitted in accordance with the legal regulations with proof.
Can physically impaired guests also stay at the Louis C. Jacob overnight?
Unfortunately, we do not have any rooms with disabled access at the Hotel Louis C. Jacob.
When is breakfast served?
We serve breakfast every day from 7.00 am to 10.30 am in Jacobs Restaurant.
What are the restaurants’ opening hours in the evening?
Jacobs Restaurant is open Tuesday to Saturday from 6.00 pm to 10.30 pm ( last orders: 9.00 pm).
The Kleines Jacob wine bar is open from Thursday to Monday from 5.00 pm to 10.30 pm ( last orders: 10.00 pm).
When is the bar open?
The Jacobs Bar is open daily from 12:00.
Are there gluten-free/vegetarian/vegan dishes?
Yes, they are available. Please contact reception before your arrival if you would like us to organize gluten-free products for you.
When is the wellness and fitness area open?
Fitness: weekdays 8.00 am–9.30 pm
Sauna: weekdays 3.00 pm–8.00 pm, at weekends 10.00 am–10.00 pm
Is there bed linen for allergy sufferers?
If you require bed linen for allergy sufferers, please inform the hotel in good time before arrival or select a bed for allergy sufferers when booking online. You can also specify other requests when booking, such as a king-size comforter, an extra woollen blanket, a neck roll, a horsehair pillow or a cool-down pillow.
How can I pay?
We accept all major EC cards, cash and credit cards such as Visa, Mastercard and American Express.
Can I smoke in the hotel?
Our hotel is a non-smoking hotel. The smoking ban also applies to e-cigarettes and also includes balconies and terraces. Smoking is permitted in the designated smoking lounges.
What are the rules and charges for making calls from a hotel room?
The following applies to making calls from your hotel room: Domestic calls are free of charge. International calls and premium-rate numbers are blocked. Do you need help? Please contact reception on extension 401. We’ll be happy to help!
Address:
Hotel Louis C. Jacob
Elbchaussee 401–403
22609 Hamburg
Telephone: +49 40 82255-0
Fax: +49 40 82255-444